Does VIN&JAN accept returns?
For sanitary purposes, all sales are final. When you receive your package, be sure to check the items to make sure they are working. We will provide a refund for or replace defective items. Please return the items in their original packaging within 14 days. Items returned without original packaging will NOT be refunded.
In your return package please include:
- The original packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item.
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.
Please allow up to 4 weeks to receive your replacement or refund. Refunds will be applied to your payment account.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services.
Will I be required to pay customs or duty fees if I’m outside the US?
All items are shipped from our US warehouse. The customer is responsible for any customs or duty fees that may be incurred if your package crosses a border. Please check your country’s customs regulations if you have and further questions.
Will my order arrive discreetly packaged?
Yes! We take your privacy and discretion seriously. Your package will simply indicate it’s come from a shipping warehouse, nothing more. Your secret is safe with us 😉
Does VIN&JAN ship internationally? And how much?
Yes we ship international. You can order from anywhere in the world and have our products arrive right to you. Cost is dependant on weight, see above for shipping cost breakdown.
How do you charge for shipping?
All items are shipped from our US warehouse, and shipping is charged by a flat rate by weight of package. Larger, heavier items will cost more to ship than smaller, lighter weight items. Grouping items together will lower your per-item costs for shipping. The same applies for North America and worldwide.
How can I pay for my order?
We accept payment through PayPal, Stripe and Authorize.net, which allows you to pay with a credit card or your PayPal account.
Can I change my order once it’s been placed?
It is possible to change an order that has not yet shipped (note that orders generally ship within 24 hours). If you would like to change your order, please <a href=”#”>email us</a> as soon as possible. We will do our best to accommodate you.
The item I want is out of stock – when will it be in?
Our stock is updated daily. Please check back frequently for updates on items listed as out of stock.