Stepping Into Stilettos – A Fetish Fanatic Is Born – PART THREE! If you’ve been following this mini-series of mine READ MORE >
Hello, we’re VIN&JAN…
And we’re the sexual happiness people, and we make a fun, fulfilling sex life available to everyone. We’re the global leader in sexual happiness and ship orders in discreet, boring brown boxes direct from from our warehouse in New Jersey and Colorado, straight to your door.
Back in 2002, buying a sex toy used to involve being confronted by seedy, male-centric websites with in-your-face, pornagraphic images and packaging. But VIN&JAN decided it was time things changed, and a new era of sex toy shopping began.
We just want you to be happy…
Making customers happy is what makes us smile. And here’s how we do it:
- An international team of 300 (and growing) staff members to advise, pack, pick and ship your orders.
- We’ve won awards for our incredible Customer Service and are proud to be open 24 hours a day, 7 days a week.
- Over 220,000 customer reviews
What makes us different?
Our delivery and returns policy sets us apart from our competitors.
- All our parcels are tracked as standard (meaning no lost parcels), and if you place an order before 5.30pm it’ll be dispatched the same day.
- Having an account also means you earn loyalty points with each shop – you get 2,500 just for joining – and other Perks including money off vouchers, birthday and anniversary discounts and free delivery.
- Our team are on hand to help, no matter how small the query, and we even have English, French, German, Dutch, Spanish and Welsh speakers manning the phones and emails. If you’d rather chat in another language, just let us know and we’ll see what we can do!
No other company in our industry offers this level of commitment to customer satisfaction.
Mission Statement & Vision
VIN&JAN’s mission is to provide our customers with a safe, comfortable, fun, and informed adult shopping experience. Our store promotes a sex-positive environment where individuality and personal choices can be explored, enhanced, and celebrated. We strive to provide our customers with unparalleled service and competitive pricing to ensure an exceptional shopping experience. VIN&JAN envisions a world that supports individual expressions of freedom and sexuality, and the right of every person to choose products free from social bias or judgment.
VIP is committed to realizing this vision with a culture that is diverse, knowledgeable, positive, respectful, supportive and open. Staff members continue to elevate our store with the newest products, best practices and most educational information. All so that our clients can shop with clarity and confidence.
“Not your average sex shop…”
So, what’s all of this mean for customers? At VIN&JAN, customers can expect an experience that far exceeds the stereotypical sex shop. It’s VIN&JAN’s goal to remove the awkward and uncomfortable feelings that people often face while shopping in a more old school or seedy sex shop. We do this by providing our clients with the very best customer service, in an upscale boutique setting. VIN&JAN always has our client’s best interest and intimacy needs at heart. Staff will go above and beyond to make sure customers have a great experience shopping with us. VIN&JAN strives to provide information, products, and resources to enrich relationships, heighten pleasure, and provide for fulfilling adult experiences. We want to empower our customers with the knowledge and tools to value their sexuality.
We started VIN&JANs in 2012. Back then, shopping for intimate products was a daunting task that often required a visit to a sleazy sex shop with offensive visuals and language. To change that, our team combined our extensive sex toy experiments and knowledge of technology. The result was VIN&JAN — a place where everyone feels safe and at ease: friendly for women, men, and couples.
Today, VIN&JAN stands as a leading brand for smart, sexy, and independent people interested in exploring their sexuality.
We use latest technologies for fast reliable service
Since VIN&JAN’s inception, great service has been our priority. We source from reliable suppliers and provide detailed product information. The ease of communication and accuracy have been pillars of our business.
Unlike other online stores we don’t transfer your order to the third party for processing. It stays within our system until shipped. Our warehouse facility is equipped with top notch technology that ensures fast, accurate and secure service.
Your orders are packed in discreet brown boxes.
No one will find out what it contains.
We ship your order within 24 hours. We don’t want to keep you waiting.
Because of our effectiveness we were able to reduce shipping fees to the lowest level in the industry
with free shipping for orders starting from $50.
More information on shipping
Every order goes through a special QC process virtually eliminating mis-ships and errors.
Our return policy is fair and square. You can find it here
User Friendly Web Site
Because we believe that intimate products shopping should be easy as well as informative and fun process,
we mix shopping and learning by providing useful and interesting information throughout our site. Our in-house team of software engineers, UI experts, and web designers constantly work on adding new convenient functions that make shopping easy and secure.
We provide the most complete information about the products we sell
- Material Safety — VIN&JAN’s unique rating system helps you to choose products that are safe for you;
- View Actual Product Size — this feature allows to visualize how big or small a toy is;
- VIN&JAN Points — earn points for your orders as well as for engaging in fun activities like reviewing products, commenting and participating in forum discussions;
- Forum is a great place to exchange information and talk to people like yourself;
- Reviews — not just a couple of sentences but thorough product reviews concentrated on what most important and written by real people who used the product;
- Project Re-vibe — we will recycle your sex toy for you and give you a coupon to buy a new one;
- Payment Methods — we offer a variety of payment options like VISA, MasterCard, Discover, American Express, and PayPal.